Director General's Office › Quality Management Unit

1. Oversee development and implementation of Quality Management Systems, quality Policy and Objectives;
2. Coordinate development of QMS Processes and Operating Procedures for smooth implementation of Quality Management Systems;
3. Monitors the performance of quality Processes, Operating Procedures, Standards and specifications;
4. Assesses customer requirements and ensures that they are met and sets internal customer service standards;
5. Prepares and updates quality documentation, basing their processes on a recognized standard such as ISO 9000 – Quality Management, published by the International Organization for Standardization;
6. Oversee implementation and compliance to standards and Quality Management Systems;
7. Manage, monitor and review QMS Processes and Operating Procedures that affect the quality of the Authority’s services;
8. Plan, develop and implement Quality Management Systems and practices across the organization in line with the existing legislations and standards;
9. Undertake periodic reviews to ascertain compliance of Quality Policy, Objectives, Processes, Operating Procedures and standards as per ISO requirement;
10. Conduct Internal Quality Management Systems Audit and prepare reports for period Management Review Meetings;
11. Collaborates with the Directorate responsible for training in executing training that addresses quality standards;
12. Coordinates and support on-site audits conducted by ISO external auditor;
13. Evaluate audit findings and implement appropriate corrective actions
14. Monitor risk management activities embedded in QMS Processes, and
15. Conduct awareness programmes to interested parties on Quality Management Systems to enhance Quality Management Systems issues.