Director General's Office
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Quality Management Unit
- Oversee development and implementation of Quality Management Systems, quality Policy and Objectives;
- Coordinate development of QMS Processes and Operating Procedures for smooth implementation of Quality Management Systems;
- Monitors the performance of quality Processes, Operating Procedures, Standards and specifications;
- Assesses customer requirements and ensures that they are met and sets internal customer service standards;
- Prepares and updates quality documentation, basing their processes on a recognized standard such as ISO 9000 – Quality Management, published by the International Organization for Standardization;
- Oversee implementation and compliance to standards and Quality Management Systems;
- Manage, monitor and review QMS Processes and Operating Procedures that affect the quality of the Authority’s services;
- Plan, develop and implement Quality Management Systems and practices across the organization in line with the existing legislations and standards;
- Undertake periodic reviews to ascertain compliance of Quality Policy, Objectives, Processes, Operating Procedures and standards as per ISO requirement;
- Conduct Internal Quality Management Systems Audit and prepare reports for period Management Review Meetings;
- Collaborates with the Directorate responsible for training in executing training that addresses quality standards;
- Coordinates and support on-site audits conducted by ISO external auditor;
- Evaluate audit findings and implement appropriate corrective actions
- Monitor risk management activities embedded in QMS Processes, and
- Conduct awareness programmes to interested parties on Quality Management Systems to enhance Quality Management Systems issues.