QUALITY OF SERVICE REPORT FOR CELLULAR MOBILE OPERATORS IN ARUSHA, DAR ES SALAAM AND MWANZA SERVICE AREAS (JANUARY – MARCH 2016)

Background

In fulfilment of the requirements of the Electronic and Postal Communications (Quality of Service) Regulations, 2011 the Tanzania Communications Regulation Authority carried out tests on Quality of Service (QoS) for voice and data services from the end user viewpoints. Measurements were carried out aiming at testing the compliance of Cellular Mobile Operators to their obligations in ensuring quality services are offered to the end users. This report is based on the findings of QoS as offered by Airtel (T) Ltd, Viettel (T) Limited trading as Halotel, Benson Informatics Ltd trading as SMART, Millicom International Cellular (T) Ltd trading as Tigo, Vodacom (T) Ltd and Zanzibar Telecom Ltd (ZANTEL) in Arusha, Dar es Salaam and Mwanza service areas. Measurements were done from 1st to 12th February 2016 and from 7th to 11th March 2016.

Measurements were done on 2G and 3G technologies. SMART is offering 2G services only in Dar es Salaam service area. Read the report here

 

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