[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"mamlaka-resource-rights-and-responsibilities-of-consumers-en":3,"related-resources-sidebar-en-consumer-affairs-rights-and-responsibilities-of-consumers":168},{"id":4,"documentId":5,"title":6,"slug":7,"introduction":8,"type":9,"content":10,"isExternal":117,"url":117,"cover":118,"localizations":164},11,"vdzsq1qlr35hheaamst764ic","CONSUMER RIGHTS AND OBLIGATIONS","rights-and-responsibilities-of-consumers","Consumer Rights To access good services To access information on services and products Not to be discriminated To complain To have all their complaints resolved To safety assurance on acquired products and services To user privacy and confidentiality To be educated To be informed prior suspension or termination of ser…","consumer-affairs",[11,18,71,75,109],{"type":12,"children":13},"paragraph",[14],{"bold":15,"text":16,"type":17},true,"Consumer Rights ","text",{"type":19,"format":20,"children":21},"list","unordered",[22,27,31,35,39,43,47,51,55,59,63,67],{"type":23,"children":24},"list-item",[25],{"text":26,"type":17},"To access good services",{"type":23,"children":28},[29],{"text":30,"type":17},"To access information on services and products",{"type":23,"children":32},[33],{"text":34,"type":17},"Not to be discriminated",{"type":23,"children":36},[37],{"text":38,"type":17},"To complain",{"type":23,"children":40},[41],{"text":42,"type":17},"To have all their complaints resolved",{"type":23,"children":44},[45],{"text":46,"type":17},"To safety assurance on acquired products and services ",{"type":23,"children":48},[49],{"text":50,"type":17},"To user privacy and confidentiality",{"type":23,"children":52},[53],{"text":54,"type":17},"To be educated",{"type":23,"children":56},[57],{"text":58,"type":17},"To be informed prior suspension or termination of services",{"type":23,"children":60},[61],{"text":62,"type":17},"To be represented",{"type":23,"children":64},[65],{"text":66,"type":17},"To be given the right invoice information",{"type":23,"children":68},[69],{"text":70,"type":17},"To appeal in case of service dissatisfaction ",{"type":12,"children":72},[73],{"bold":15,"text":74,"type":17},"Consumer Obligations",{"type":19,"format":20,"children":76},[77,81,85,89,93,97,101,105],{"type":23,"children":78},[79],{"text":80,"type":17},"Timely payment of invoices",{"type":23,"children":82},[83],{"text":84,"type":17},"To take care of the environment by refraining from indiscriminate disposal of phone covers, cards or any other used phone items",{"type":23,"children":86},[87],{"text":88,"type":17},"To notice and report weaknesses in service provision",{"type":23,"children":90},[91],{"text":92,"type":17},"To support information control by reporting communication offenses",{"type":23,"children":94},[95],{"text":96,"type":17},"To protect communication materials and infrastructure",{"type":23,"children":98},[99],{"text":100,"type":17},"To rightfully use accepted services",{"type":23,"children":102},[103],{"text":104,"type":17},"To respect the freedom of others by not annoying them ",{"type":23,"children":106},[107],{"text":108,"type":17},"To observe laws and regulations",{"type":12,"children":110},[111],{"url":112,"type":113,"children":114},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/attachments/Consumer_Rights_1619859541_636220285e.pdf","link",[115],{"text":116,"type":17},"Kindly click this link for more information",null,{"id":119,"documentId":120,"url":121,"alternativeText":117,"formats":122,"width":162,"height":163},1687,"qmwi1ofbau6t7n78bojb75qd","https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/541d40617f0bad4a84e8c45db0e2cee9_b718cee14a.jpeg",{"large":123,"small":135,"medium":144,"thumbnail":153},{"ext":124,"url":125,"etag":126,"hash":127,"mime":128,"name":129,"path":130,"size":131,"width":132,"height":133,"sizeInBytes":134},".jpeg","https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/large_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a.jpeg","b1a81d4f43d20c15b4b3fbb8371a6a26","large_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a","image/jpeg","large_541d40617f0bad4a84e8c45db0e2cee9.jpeg","2021/mamlaka-website/sector-resources/consumer-affairs/covers",63.02,1000,562,63022,{"ext":124,"url":136,"etag":137,"hash":138,"mime":128,"name":139,"path":130,"size":140,"width":141,"height":142,"sizeInBytes":143},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/small_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a.jpeg","d792379b14f327a0b5710ec240655451","small_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a","small_541d40617f0bad4a84e8c45db0e2cee9.jpeg",22.63,500,281,22630,{"ext":124,"url":145,"etag":146,"hash":147,"mime":128,"name":148,"path":130,"size":149,"width":150,"height":151,"sizeInBytes":152},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/medium_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a.jpeg","c4478c175e48a9b398744d7abd0a45c2","medium_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a","medium_541d40617f0bad4a84e8c45db0e2cee9.jpeg",40.51,750,421,40513,{"ext":124,"url":154,"etag":155,"hash":156,"mime":128,"name":157,"path":130,"size":158,"width":159,"height":160,"sizeInBytes":161},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/thumbnail_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a.jpeg","45e15300102b4940a04375802973c485","thumbnail_541d40617f0bad4a84e8c45db0e2cee9_b718cee14a","thumbnail_541d40617f0bad4a84e8c45db0e2cee9.jpeg",7.86,245,137,7861,4096,2303,[165],{"id":166,"documentId":5,"slug":7,"locale":167},12,"sw",[169,212,251,293],{"id":170,"documentId":171,"title":172,"slug":173,"introduction":174,"type":9,"isExternal":117,"url":117,"sortOrder":117,"cover":175},95,"rilerqh6bec7ogtbwqw14t9e","CHILD ONLINE PROTECTION (COP)","child-online-protection-cop","Child Online Protection (COP) is a worldwide issue that calls for a holistic approach, a global response, international collaboration, and national coordination to safeguard children from risks and potential harm while also enabling them to take full use of online opportunities. ​ Tanzania Communication Regulatory Aut…",{"id":176,"documentId":177,"url":178,"alternativeText":117,"formats":179,"width":211,"height":163},1722,"yk26fbsnt2p9w1uyqaw8je5q","https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/a2b933a9ec39de88331421b3d6309c5c_1e779e6c54.jpeg",{"large":180,"small":188,"medium":195,"thumbnail":203},{"ext":124,"url":181,"etag":182,"hash":183,"mime":128,"name":184,"path":185,"size":186,"width":132,"height":133,"sizeInBytes":187},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/large_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54.jpeg","28a957e7ebdb76491452726ff20fed54","large_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54","large_a2b933a9ec39de88331421b3d6309c5c.jpeg","2023/mamlaka-website/sector-resources/consumer-affairs/covers",63.86,63861,{"ext":124,"url":189,"etag":190,"hash":191,"mime":128,"name":192,"path":185,"size":193,"width":141,"height":142,"sizeInBytes":194},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/small_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54.jpeg","91fa2e48af78718763c107fc0d1cbe73","small_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54","small_a2b933a9ec39de88331421b3d6309c5c.jpeg",21.67,21669,{"ext":124,"url":196,"etag":197,"hash":198,"mime":128,"name":199,"path":185,"size":200,"width":150,"height":201,"sizeInBytes":202},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/medium_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54.jpeg","04452c1378a042945a7021cf1ab04bef","medium_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54","medium_a2b933a9ec39de88331421b3d6309c5c.jpeg",39.75,422,39752,{"ext":124,"url":204,"etag":205,"hash":206,"mime":128,"name":207,"path":185,"size":208,"width":159,"height":209,"sizeInBytes":210},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/thumbnail_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54.jpeg","fa7ac5d4b5580016843292071a8af1ef","thumbnail_a2b933a9ec39de88331421b3d6309c5c_1e779e6c54","thumbnail_a2b933a9ec39de88331421b3d6309c5c.jpeg",7.49,138,7485,4095,{"id":213,"documentId":214,"title":215,"slug":216,"introduction":217,"type":9,"isExternal":117,"url":117,"sortOrder":117,"cover":218},5,"thw1gpdyi780fmdyhraonszb","COMPLAINT PROCEDURES","complaints","COMPLAINTS PROCEDURES Once received all complaints from different channels go through a general handling process and feedback is delivered to the complainant during the process until the complaint is resolved. GUIDELINES FOR COMPLAINTS SUBMISSION PROCEDURE These guidelines have been prepared by the Authority for the c…",{"id":219,"documentId":220,"url":221,"alternativeText":117,"formats":222,"width":162,"height":163},1678,"j6jqjbcl1niy5gvr60e8kgjx","https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/55e8c0e5672107cc85cbab36dcda019b_7325be0bf0.jpeg",{"large":223,"small":230,"medium":237,"thumbnail":244},{"ext":124,"url":224,"etag":225,"hash":226,"mime":128,"name":227,"path":130,"size":228,"width":132,"height":133,"sizeInBytes":229},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/large_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0.jpeg","18ac7fdb9d2a7c852902500dd8694bdd","large_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0","large_55e8c0e5672107cc85cbab36dcda019b.jpeg",39.24,39241,{"ext":124,"url":231,"etag":232,"hash":233,"mime":128,"name":234,"path":130,"size":235,"width":141,"height":142,"sizeInBytes":236},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/small_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0.jpeg","7a1c4111b8aaeca4b2b61618c923b993","small_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0","small_55e8c0e5672107cc85cbab36dcda019b.jpeg",13.66,13662,{"ext":124,"url":238,"etag":239,"hash":240,"mime":128,"name":241,"path":130,"size":242,"width":150,"height":151,"sizeInBytes":243},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/medium_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0.jpeg","ba7162e194379293ecea8e148d2db950","medium_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0","medium_55e8c0e5672107cc85cbab36dcda019b.jpeg",24.38,24379,{"ext":124,"url":245,"etag":246,"hash":247,"mime":128,"name":248,"path":130,"size":249,"width":159,"height":160,"sizeInBytes":250},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/thumbnail_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0.jpeg","4f985a6bf003be1e4ee3cb0acde6350e","thumbnail_55e8c0e5672107cc85cbab36dcda019b_7325be0bf0","thumbnail_55e8c0e5672107cc85cbab36dcda019b.jpeg",4.91,4912,{"id":252,"documentId":253,"title":254,"slug":255,"introduction":256,"type":9,"isExternal":117,"url":117,"sortOrder":117,"cover":257},41,"g579p4ve69m6suq6budlzlxq","SERVICE DESK","service-desk","The professional desk is available for consultation, enquiries, feedback or complaints from customers or consumers of communication services. TCRA receives feedback and enquiries through; Walk-ins at the Head quarter’s Office, Zanzibar Office and Zonal Offices; Online from the  e-mrejesho system USSD *152*00#; Emails…",{"id":258,"documentId":259,"url":260,"alternativeText":117,"formats":261,"width":291,"height":292},1697,"wze34yco3fu5fumritul3nv8","https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/9d46c50914881306c15a12ef0d344220_a6087bf055.jpeg",{"large":262,"small":270,"medium":277,"thumbnail":284},{"ext":124,"url":263,"etag":264,"hash":265,"mime":128,"name":266,"path":185,"size":267,"width":132,"height":268,"sizeInBytes":269},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/large_9d46c50914881306c15a12ef0d344220_a6087bf055.jpeg","ef7e46e06b84a354f3d23aff11ebe06d","large_9d46c50914881306c15a12ef0d344220_a6087bf055","large_9d46c50914881306c15a12ef0d344220.jpeg",54.33,563,54334,{"ext":124,"url":271,"etag":272,"hash":273,"mime":128,"name":274,"path":185,"size":275,"width":141,"height":142,"sizeInBytes":276},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/small_9d46c50914881306c15a12ef0d344220_a6087bf055.jpeg","991410cc4b7cff0356532d97c72ed83e","small_9d46c50914881306c15a12ef0d344220_a6087bf055","small_9d46c50914881306c15a12ef0d344220.jpeg",16.57,16570,{"ext":124,"url":278,"etag":279,"hash":280,"mime":128,"name":281,"path":185,"size":282,"width":150,"height":201,"sizeInBytes":283},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/medium_9d46c50914881306c15a12ef0d344220_a6087bf055.jpeg","a7adcc628885259592bda69ed1954848","medium_9d46c50914881306c15a12ef0d344220_a6087bf055","medium_9d46c50914881306c15a12ef0d344220.jpeg",31.79,31786,{"ext":124,"url":285,"etag":286,"hash":287,"mime":128,"name":288,"path":185,"size":289,"width":159,"height":209,"sizeInBytes":290},"https://www.tcra.go.tz/tcra-tovuti/2023/mamlaka-website/sector-resources/consumer-affairs/covers/thumbnail_9d46c50914881306c15a12ef0d344220_a6087bf055.jpeg","1da5c3fba3b102340d4750ac0301e126","thumbnail_9d46c50914881306c15a12ef0d344220_a6087bf055","thumbnail_9d46c50914881306c15a12ef0d344220.jpeg",6.03,6031,3840,2160,{"id":294,"documentId":295,"title":296,"slug":297,"introduction":298,"type":9,"isExternal":117,"url":117,"sortOrder":117,"cover":299},17,"l8zwwzk47221r765b58q0sel","TCRA’s Client Service Charter","tcra-s-client-service-chatter","TCRA has developed a Client Service Charter to improve services and perform its functions transparently and uphold the concept of accountability. This charter describes services offered by TCRA and their standards; the cooperation that TCRA seeks to develop between its employees and clients; and the rights and respons…",{"id":300,"documentId":301,"url":302,"alternativeText":117,"formats":303,"width":332,"height":333},1690,"uuega8vhwua554t2z6up9ur8","https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/154dd3d27b3b80296c59938be2a49356_873c850d26.jpeg",{"large":304,"small":311,"medium":318,"thumbnail":325},{"ext":124,"url":305,"etag":306,"hash":307,"mime":128,"name":308,"path":130,"size":309,"width":132,"height":268,"sizeInBytes":310},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/large_154dd3d27b3b80296c59938be2a49356_873c850d26.jpeg","0c7849a07143871d945fc09b75f143bb","large_154dd3d27b3b80296c59938be2a49356_873c850d26","large_154dd3d27b3b80296c59938be2a49356.jpeg",42.79,42791,{"ext":124,"url":312,"etag":313,"hash":314,"mime":128,"name":315,"path":130,"size":316,"width":141,"height":142,"sizeInBytes":317},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/small_154dd3d27b3b80296c59938be2a49356_873c850d26.jpeg","6d047d557813a5e98aab199f2c12d295","small_154dd3d27b3b80296c59938be2a49356_873c850d26","small_154dd3d27b3b80296c59938be2a49356.jpeg",15.18,15181,{"ext":124,"url":319,"etag":320,"hash":321,"mime":128,"name":322,"path":130,"size":323,"width":150,"height":201,"sizeInBytes":324},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/medium_154dd3d27b3b80296c59938be2a49356_873c850d26.jpeg","3e1623c21aca3a10f6b95b976b2daeb4","medium_154dd3d27b3b80296c59938be2a49356_873c850d26","medium_154dd3d27b3b80296c59938be2a49356.jpeg",28.09,28086,{"ext":124,"url":326,"etag":327,"hash":328,"mime":128,"name":329,"path":130,"size":330,"width":159,"height":209,"sizeInBytes":331},"https://www.tcra.go.tz/tcra-tovuti/2021/mamlaka-website/sector-resources/consumer-affairs/covers/thumbnail_154dd3d27b3b80296c59938be2a49356_873c850d26.jpeg","82b92745761a9fc7183f664d3a71a3bc","thumbnail_154dd3d27b3b80296c59938be2a49356_873c850d26","thumbnail_154dd3d27b3b80296c59938be2a49356.jpeg",5.15,5152,1920,1080]