CONSUMER RIGHTS AND OBLIGATIONS | TCRA

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CONSUMER RIGHTS AND OBLIGATIONS

Consumer Rights

To access good services
To access information on services and products
Not to be discriminated
To complain
To have all their complaints resolved
To safety assurance on acquired products and services
To user privacy and confidentiality
To be educated
To be informed prior suspension or termination of services
To be represented
To be given the right invoice information
To appeal in case of service dissatisfaction

Consumer Obligations

Timely payment of invoices
To take care of the environment by refraining from indiscriminate disposal of phone covers, cards or any other used phone items
To notice and report weaknesses in service provision
To support information control by reporting communication offenses
To protect communication materials and infrastructure
To rightfully use accepted services
To respect the freedom of others by not annoying them
To observe laws and regulations

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