Hakuna malipo yoyote yanayotakiwa kutolewa na mtumiaji katika kusajili laini ya simu kwa njia ya biometria.

Unaweza kuthibitisha kuwa umesajiliwa kikamilifu kwa kupiga *106#.

Lengo la usajili kwa kutumia mfumo wa biometria ni kuimarisha usalama katika matumizi ya simu za mkononi, kulinda watumiaji na kufanikisha shughuli zingine za usimamizi wa sekta ya mawasiliano.

The communication services user, is supposed to follow official procedures for submitting complaints. First, submit your complaints to your service provider, if you have not been attended submit your complaints to Tanzania Communications Regulatory Authority (TCRA).

The money that was in a bank account or mobile phone of a person who has died is obtained or recovered through probate process and procedure other inheritance items. Therefore, a person entrusted with the mandate to oversee the deceased person’s properties including the money that was in a bank account or mobile phone.

complaints that are criminal is nature are handled by the Tanzania Police Force. The Tanzania Communications Regulatory Authority (TCRA) advises that you report the matter to the police so that it is handled legally.

All complaints that are criminal a nature are handled by the Tanzania Police Force. The Tanzania Communications Regulatory Authority (TCRA) advises that you report to the police force so that the matter is handled legally.

Tanzania Communications Regulatory (TCRA) would like to inform all that lottery/Betting services are regulated by the Gaming board of Tanzania (GBT). TCRA advises anyone who has a complaint related to lottery service to submit their complaint to GBT through this toll free number 0800110051 for further assistance in obtaining resolution.

p>

/p>

Tanzania Communications Regulatory (TCRA) advises any subscriber of telecommunication services who wants to block his/her stolen device from being used should first report the incident to Police and receive a lost report. The loss report should contain important information regarding the stolen device such as International Mobile Equipment Identity (IMEI) number and any other information that shows proof of ownership.

After receiving the lost report from Police, A subscriber is required to visit his/her respective service provider that contained the SIM card that was in the device that was stolen and request for the stolen device to be blocked (blacklisted).

For more information or clarification consumers can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

Tanzania Communications Regulatory (TCRA) would like to inform all that issues that are criminal offenses such as theft of communication devices or insulting and threatening people through cyberspace are conducted investigation by Police. TCRA advises any person who has encountered any criminal related issue to report the incident to Police station in order for Police to register the incident by providing an RB number and additionally, Police to assign an investigator who will be responsible for investigating the matter.

For more information or clarification consumers can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

TCRA inakufahamisha kuwa masuala yote ya kijinai, ikiwa ni pamoja na hili unalololalamikia hushughulikiwa na Jeshi la Polisi. Unashauriwa kuripoti kituo cha polisi kupata RB na Mpelelezi. Aidha, unashauriwa kuiripoti namba iliyohusika kwenye utapeli kwa kutuma neno UTAPELI kwenda 15040 na na kisha kuweka namba hizo husika. Kukiwa na kikwazo chochote ongea na Mkuu wa kituo au ngazi zinazofuata mpaka upate suluhisho.

Kwa maelezo zaidi tupigie simu kwa namba 0800008272 (bila malipo) au tuandikie barua pepe kwa anwani ya dawatilahuduma@tcra.go.tz. Asante kwa kuwasiliana na TCRA

Tanzania Communications Regulatory (TCRA) would like to inform that all financial services are regulated by the Bank of Tanzania (BOT). For complaints related to financial transactions consumers are advised to contact BOT through telephone number 022 223 4494-97 and then request to speak to the directorate of National payment system (NPS).

For more information or clarification consumers can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

A consumer is required to first submit a complaint to his/her respective service provider and it is recommended that the complaint be submitted in writing. This can include formal letter or e-mail. After submission of the complaint in writing if the consumer does not receive a response from the service provider within 30 days or is not satisfied by the response provided then the Consumer can appeal to TCRA.

When consumer submits a complaint to TCRA, he/she is required to include evidence of prior submission of the complaint to the respective service provider. For more information or clarification regarding submission of complaints to TCRA consumer can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

Communication fraud is a criminal offence. In this context, the term Criminal offence refers to any activity that violates the law. TCRA collaborates with law enforcement agencies including the Police Force to ensure the identification and legal prosecution of fraudsters.