Call helpdesk via 0800008272 or write to nms@tcra.go.tz

Mobile Number Portability (MNP) means you can keep your mobile phone number if you decide to change from one mobile service provider to another within Tanzania. Basically; it’s a process that allows you to keep your mobile number irrespective of who your mobile service provider is. So, if you switch between mobile service providers, you don’t have to go to the trouble of advising all your friends/family/colleagues that your number has changed – it stays the same

Within 14 working days

The following are procedures for applying Numbering resources through NMS:

1. Create an account by registering on the Numbering Management System.
2. Fill in the Company /Organization profile and upload relevant documents e.g. certified copy of Certificate of Incorporation, TIN and Memorandum of understanding and Articles of Association of the Company.
3. Proceed with the application by selecting the relevant application (i.e. New, renew or relinquish applications).

Fill in an online application form and submit and follow instructions from the NMS through notification via your registered emails

No, you must be a company, NGO, Government or a holder of an Application Service License from TCRA.

Any Electronic Communications licensee (e.g. Mobile Networks Operator) or unlicensed entity such as Company, Government Institution and NGOs.

The numbering management system is accessed via TCRA’s website https://www.tcra.go.tz/ or through direct link https://nms.tcra.go.tz:32443/nms/

All applications for communication numbering resources are done online using Numbering Management System (NMS) available at TCRA’s website https://www.tcra.go.tz/

1. Naming and addressing, i.e. routing calls or messages to a particular subscriber or particular termination point within a network;
2. Providing callers with an indication of the likely costs of calling a number, e.g. Geographic significant information and On-net versus off-net calls
3. Used by operators to calculate retail billing rates and wholesale (i.e. interconnection) call charges
4. Branding e.g. Particular types of services (e.g. toll free services or information services) and particular operators or networks
5. Providing call trace, malicious calls identification and fraud prevention and detection.

Numbers are useful resources to provide service to end-users and promote competition and innovation in telecommunications services. Network operators require numbers to implement telecommunications services and provide them to end-users of telecommunications services such as:

1. Fixed telephony;
2. Mobile telephony;
3. Internet-based telecommunications services;
4. Short codes including Emergency services (e.g. 112 for police) and consumer services (e.g. 100);
5. Value Added Information Services, financial services, and government services;
6. Premium Rates Services (PRS);
7. Toll-Free numbers; and
8. Machine to machine communications and internet of things applications